Return Policy
Right of Withdrawal 1.1 The customer has the right to cancel the agreement within 14 days of receiving the product without providing any reason. Return Procedure 2.1 If the customer wishes to exercise the right of withdrawal, the customer must inform yūgen thereof in writing within the specified period via the contact page. 2.2 The product must be returned in its original condition and packaging, including any accessories, manuals, and other accompanying materials. 2.3 The costs and risk of the return shipment are borne by the customer, unless otherwise agreed. Refund 3.1 yūgen will refund the amounts paid, including shipping costs, to the customer within 14 days of receiving the return shipment, provided that the product is received in good condition. 3.2 The refund will be made using the same payment method as the original transaction, unless otherwise agreed. Privacy Policy Collection and Use of Personal Data 1.1 yūgen collects and processes personal data from customers for the purpose of fulfilling orders, providing customer service, and improving service delivery. 1.2 Personal data that yūgen may collect includes, among other things, name, address, email address, telephone number, and payment details. Security of Personal Data 2.1 yūgen takes appropriate technical and organizational measures to protect personal data against loss, misuse, unauthorized access, and other forms of unlawful processing. Sharing of Personal Data 3.1 yūgen only shares customers’ personal data with third parties to the extent necessary for fulfilling orders and providing services, such as with delivery services and payment providers. Retention Period of Personal Data 4.1 Personal data is retained by yūgen for as long as necessary for the purposes for which it was collected, unless a longer retention period is legally required or permitted. Customer Rights 5.1 Customers have the right to access their personal data, correct or delete it, and object to its processing. 5.2 To exercise these rights or for questions about the privacy policy, customers can contact yūgen via the contact page.
General Terms and Conditions
Applicability 1.1 These general terms and conditions apply to all agreements between yūgen and the customer regarding the purchase of products through yūgen’s webshop. Definitions 2.1 In these general terms and conditions, the following terms are used: yūgen: The company operating the webshop, located at Schelde 3 in Kaatsheuvel, registered with the Chamber of Commerce under 90236521, and represented by Koen Jacobs. Customer: The natural or legal person entering into an agreement with yūgen for the purchase of products through the webshop. Product(s): All goods offered for sale through yūgen’s webshop, including physical books and digital downloads. Offer and Agreement 3.1 The offer of products on yūgen’s webshop is non-binding and can be changed at any time. 3.2 An agreement between yūgen and the customer is concluded when the customer places an order through the webshop and yūgen confirms this order. Prices and Payment 4.1 All prices on yūgen’s webshop are stated in euros and are exclusive of VAT, unless otherwise stated. 4.2 The customer must pay the amounts due prior to the delivery of the product using the payment methods offered on the webshop. Delivery 5.1 yūgen will make every effort to deliver the ordered products as soon as possible after receiving payment. 5.2 The delivery time may vary depending on the availability of the products and any other circumstances. yūgen will inform the customer of any delays. Right of Withdrawal 6.1 The customer has the right to cancel the agreement within 14 days of receiving the product, without providing any reason. 6.2 If the customer exercises the right of withdrawal, the product must be returned to yūgen in its original condition and packaging, following the instructions on the website. See return policy for more information. Warranty 7.1 yūgen warrants that the delivered products conform to the agreement and the legal requirements regarding quality and description. 7.2 Any defects in the products must be reported to yūgen in writing within a reasonable time after discovery. Liability 8.1 yūgen is not liable for any damage resulting from the use of the delivered products, unless the damage is caused by intent or gross negligence of yūgen. 8.2 The total liability of yūgen is limited to the amount paid by the customer for the respective product. Complaints Procedure 9.1 Complaints about the products or the services of yūgen can be submitted in writing via the contact page. 9.2 yūgen will handle and respond to complaints as soon as possible, but no later than 14 days after receipt. Applicable Law and Dispute Resolution 10.1 Dutch law exclusively applies to all agreements between yūgen and the customer. 10.2 Disputes between yūgen and the customer will be submitted to the competent court in the district where yūgen is located.